Frequently Asked Questions

  • How can I pay with Apple Pay?

    If you wish to pay using Apple Pay, we recommend selecting the N-Genius payment option (by Network) at checkout. This gateway supports Apple Pay and allows you to complete your purchase quickly and securely using your Apple device. Once selected, Apple Pay will appear as an available payment method if it is enabled on your device.

  • Which areas are covered by your delivery service?

    We partner with a delivery company to bring your orders straight to your doorstep with fast and reliable service. We currently deliver to all Emirates in the UAE. Our service includes same-day delivery and next-day delivery depending on order time and delivery location. Note: A small number of remote or restricted areas may not be covered — we’ll confirm this at checkout or on the tracking page. Once your order is placed, you receive a WhatsApp tracking link with real-time updates, delivery options and the ability to update the delivery address

  • What are your delivery hours? And what happens if I am not at home?

    Deliveries are made between 9:00 AM and 10:00 PM, every day (except certain Emirates) If for any reason we’re unable to deliver on the scheduled day, your order will be given priority the next day.

  • Can I place a large or bulk order?

    Yes! We accommodate bulk and event orders. Contact us for details and special pricing.

  • How should I store my products?

    Our products are frozen to preserve their freshness and quality. Keep them in the freezer at all times until you’re ready to enjoy them. Follow the notes on each package to ensure the best taste and texture.

  • Do you offer discounts or promotions?

    Yes! Follow us on social media to stay updated on exclusive offers.

  • I placed an order, but I have an issue. Who should I contact?

    If you encounter any issues with your order, just reach out to us via WhatsApp, email or our contact form on the website. Our team will get back to you as quickly as possible to resolve it and ensure you’re taken care of.

  • Are your products gluten-free?

    Yes! All our products are naturally gluten-free, made without wheat or other gluten-containing ingredients. This makes them a safe and delicious choice for anyone avoiding gluten, while still keeping the authentic taste and texture you love.

  • Are your products Halal certified?

    Our products are made using only halal ingredients and production practices. While we already follow halal standards, we are currently in the process of obtaining official halal certification.