Privacy Policy

Your privacy, handled with care.

At K-JO, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and protect your information when you visit our website or place an order.

Last updated: July 2026

Privacy at a glance

This Privacy Policy explains how YBITES FOODS – FZCO (“K-JO”, “we”, “our” or “us”) collects, uses, stores and protects your personal information when you visit our website, communicate with us or place an order.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information including:

1. Your name
2. Email address
3. Telephone number
4. Billing and delivery addresses
5. Order history
6. Payment information processed securely through our payment providers
7. Communications with our Customer Support team
8. Device and browser information
9. Cookies and website usage data

2. How We Use Your Information

We use your information to:

1. Process and deliver your orders
2. Communicate regarding your purchases
3. Provide customer support
4. Improve our products and services
5. Personalise your shopping experience
6. Send marketing communications where you have chosen to receive them
7. Comply with legal and regulatory obligations
8. Prevent fraud and protect our business

3. Payment Information

Payments made through our website are processed by trusted third-party payment providers.

For your security, K-JO does not store your complete payment card details on its own systems.

4. Marketing Communications

If you choose to receive marketing communications from us, we may contact you through:

1. Email
2. SMS
3. WhatsApp
4. Other communication channels you have opted into

You may unsubscribe from marketing communications at any time by following the instructions included in our messages or by contacting us directly.

We may still send transactional communications relating to your orders, deliveries or customer service enquiries when necessary.

5. Sharing Your Information

We value your privacy and do not sell your personal information.

We may share your information only where reasonably necessary to operate our business, including with:

1. Payment service providers
2. Delivery and logistics partners
3. Website and e-commerce service providers
4. Customer communication platforms
5. Analytics and performance service providers
6. Government authorities or regulatory bodies where required by applicable law

These service providers receive only the information reasonably necessary to perform their services on our behalf.

6. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website performance and enhance your shopping experience.

You may manage or disable cookies through your browser settings. Certain features of the website may not function correctly if cookies are disabled.

7. Data Security

We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, misuse, alteration or disclosure.

While no online system can guarantee absolute security, we continuously work to protect the information entrusted to us.

8. Data Retention

We retain your personal information only for as long as reasonably necessary to:

1. Provide our products and services
2. Comply with legal and regulatory obligations
3. Resolve disputes
4. Enforce our agreements
5. Maintain appropriate business records

When information is no longer required, it is securely deleted or anonymised where appropriate.

9. Your Rights

Subject to applicable laws, you may request to:

1. Access your personal information
2. Correct inaccurate information
3. Update your personal details
4. Request deletion of personal information where legally permitted
5. Withdraw consent for marketing communications

Certain information may need to be retained where required by law or for legitimate business purposes.

10. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, security or content of external websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services or legal obligations.

The latest version will always be published on this page together with the revision date.

Your continued use of our website after any updates constitutes acknowledgement of the revised Privacy Policy.

12. Your Rights Under UAE Law

Nothing in this Privacy Policy limits or excludes any rights available to individuals or consumers under the applicable laws of the United Arab Emirates.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.