Shipping policy

Shipping & Delivery Policy

Last Updated: November 15, 2025


This Shipping & Delivery Policy outlines the terms under which K-JO, operated by YBITES FOODS – FZCO ("we", "our", "us"), delivers products purchased through our website within the United Arab Emirates ("UAE").

1. Delivery Areas & Rates


We deliver across all emirates in the UAE. Delivery rates vary depending on the destination:

  • Dubai – Specific rate for deliveries within Dubai.
  • Other Emirates – Separate rate for deliveries outside Dubai.

Delivery coverage may vary depending on service availability. Orders placed for non-serviceable areas will be cancelled and refunded in full.

Non-Serviceable Areas List: Click here to view

2. Delivery Timeframes

Dubai

  • Next-day delivery for orders placed before 11:00 PM
  • Delivered Monday to Saturday

Abu Dhabi

  • Same-day delivery for orders placed before 11:00 AM
  • Delivered 7 days a week

Sharjah

  • Same-day delivery for orders placed before 11:00 AM
  • Delivered 7 days a week

Ajman / Umm Al Quwain / Ras Al Khaimah

  • Same-day delivery for orders placed before 11:00 AM
  • Delivered Monday to Saturday

Al Ain

  • Next-day delivery
  • Delivered Monday to Saturday

Fujairah

  • Delivered every Monday, Wednesday, and Friday

3. Delivery Charges


  • Delivery fees are calculated at checkout and shown before payment.
  • Free delivery promotions may be offered occasionally and will be displayed on the website.

4. Order Processing


  • Orders are processed after payment confirmation.
  • We are not responsible for delays due to incomplete or incorrect delivery information.

5. Delivery Process

  • Deliveries are completed by our in-house team or trusted third-party couriers.
  • Customers will receive SMS or email notifications once their order is dispatched.
  • If a delivery attempt fails due to customer unavailability, a new attempt may incur additional fees.

Note: As we work with third-party logistics partners, certain procedures and delivery timeframes may follow their policies.

6. Inspection Upon Delivery


  • Please inspect your order upon delivery.
  • Report missing or damaged items within 24 hours.
  • Perishable items should be stored immediately to maintain freshness.

7. Shipping Estimates


For deliveries outside Dubai, shipping estimates appear only for orders above AED 100.

8. Risk of Loss


Ownership and risk pass to the customer once the order is delivered to the specified address.

9. Contact Information


If you have any questions regarding shipping or delivery, feel free to contact us at:

Email: contact@ybites.ae