Shipping & Delivery Policy
Effective: May 07, 2026
This Shipping & Delivery Policy outlines the terms under which K-JO, operated by
YBITES FOODS – FZCO ("we", "our", "us"), delivers products purchased through our website
within the United Arab Emirates ("UAE").
1. Delivery Areas & Rates
We deliver across all emirates in the UAE. Delivery fees are based on the order value and are clearly displayed at checkout before payment.
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Orders below AED 180 — Delivery fee of AED 25.
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Orders of AED 180 and above — Free delivery.
Delivery coverage may vary depending on service availability. Orders placed for non-serviceable areas will be cancelled and refunded in full.
2. Delivery Timeframes
All Emirates
- Order before 1:00 PM → Next-day delivery
- Order after 1:00 PM → Delivery in 2 days
- Orders placed on Saturday after 1 PM are delivered on Tuesday.
Delivery attempts are made between 08:00 AM and 09:00 PM.
3. Delivery Charges
The delivery fee is clearly displayed at checkout before payment.
4. Order Processing
- Orders are processed after payment confirmation.
- We are not responsible for delays due to incomplete or incorrect delivery information.
5. Delivery Process
- Deliveries are completed by our in-house team or trusted third-party couriers.
- Customers will receive SMS or email notifications once their order is dispatched.
- If a delivery attempt fails due to customer unavailability, a new attempt may incur additional fees.
Note: As we work with third-party logistics partners, certain procedures and delivery timeframes may follow their policies.
6. Inspection Upon Delivery
- Please inspect your order upon delivery.
- Report missing or damaged items within 24 hours.
- Perishable items should be stored immediately to maintain freshness.
7. Risk of Loss
Ownership and risk pass to the customer once the order is delivered to the specified address.
8. Contact Information
If you have any questions regarding shipping or delivery, feel free to contact us at:
contact@ybites.ae
